Terms & Conditions

Terms & Conditions

Terms & Conditions
By using our site, you are agreeing to comply with and be bound by the following Terms and Conditions. Please review the following terms carefully.
Rural Concierge (referred to in these booking conditions as “we or us”) accepts you (“the Customer”) booking under the following terms and conditions.

Payment
We accept payment by BACS payment, cheque, through Hereford Butter Market kiosk or online through EVENTBRITE
Credit or debit card can be taken through EVENTBRITE
Full payment is required before your booking can be confirmed.
Cancellation by us on the grounds of non-payment by you will incur the cancellation fee of 50%.
Insurance: You are advised to take out travel, medical and cancellation insurance.

Check-in/Departures
It is your responsibility to leave ample time for your journey to the nominated departure point. Please ensure that you are at your stated departure point at least 15 minutes prior to the departure time. We cannot refund the cost of your tour if you experience any form of delay.

Refunds/Cancellations Policy
Missed tours will be treated as cancellations

You must inform us by email or telephone as soon as possible if you wish to cancel a tour. On cancellation (taken as the day we receive your notification) we will charge you a percentage of the total price as follows,
• Cancellation notified more than 28 days prior to departure – 20% of total value
• Cancellation notified between 27 and 15 days prior to departure – 50% of total value
• Cancellation notified within 14 days and day of departure – 100% of total value.

We may offer you a discretionary refund if we can resell your seats.

In the unlikely event of us cancelling the whole tour before departure because of unusual or unforeseen circumstances beyond our control, then we will refund all money already paid by you or offer another similar date or tour but you will not be entitled to any compensation for the loss of the tour.
Where the tour is interrupted to a significant extent by circumstances beyond our control we will refund what is deemed to be a fair proportion of the cost of the tour.

Alterations
Rural Concierge reserves the right to alter itineraries and transport. If we must change your tour, which may be for reasons beyond our control, we will notify you as soon as possible. If the change significantly alters an essential term of the contract, you will have the right to withdraw from the contract in which event we will repay all money already paid by you to us or the appropriate proportion if only some of the party withdraw. Alternatively you will have the option to:
a) Take a substitute tour of equivalent or superior value if we are able to offer you such a substitute,
b) to take a substitute tour of lower value if we are able to offer you one, when we will reimburse you the difference in price of the tour contracted for and that of the substitute tour.

Force Majeure
The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown within booked accommodation, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of the Company.

Customer responsibility
You will be responsible for your conduct and will indemnify us against any liability for damage caused by you or any members of your party.
1. Passengers must allow plenty of time to return in time to connect with any other form of transport. We do not accept responsibility for any delays caused by circumstances beyond our control.
2. Passengers must also look after their personal effects at all times whilst at the pick-up point, at the stops and on the minibus.
3. Stops are made during the tour for sightseeing and refreshment. You must return to the minibuses punctually within the time allowed for those stops. Your minibus may have to leave without you if your return is overdue and we shall not be liable for the consequence.

Complaints

Should you have a complaint during your tour, contact Rural Concierge, Liz Hill who will do her best to rectify your problem. If they cannot resolve your complaint at the time, you should make a written record of your complaint and email it to our office which will be dealt with accordingly

Luggage
Customers wishing to bring luggage should notify us in advance. We will endeavour to accommodate luggage but cannot guarantee it and it is carried at the passenger’s own risk.

Further Information
Booking Office Rural Concierge
4 Gable Cottages, Brinsop Court Park, Herefordshire HR4 7AX

To guarantee your preferred trip, you must pre book your seat
Driver tips are not included in the tour price but if deserved, greatly appreciated.

Not convinced? Then why not get in touch & let us arrange a personal tour just for you!